Terms of service
1. About us
This online store (welson-gray.com) is operated by Welson Gray, Bachstraat 34
9402 VS Assen
The Netherlands. Chamber of Commerce (KvK) number 93677634, VAT number NL005037772B59. You can reach us at info@welsongray.com.
By placing an order in our store, you agree to these Terms of Service. Please read them together with our Shipping Policy, Return & Refund Policy and Privacy Policy. Nothing in these terms limits the rights you have under the consumer protection laws that apply in your province or territory.
2. Products and prices
We do our best to show our products as accurately as possible. Colours can look slightly different depending on your screen, and measurements in size guides are indications. All prices are shown in the currency selected in the store. We may change prices at any time, but changes do not affect orders that have already been confirmed. If a product is listed at an obviously incorrect price, we may cancel the order and refund you in full.
3. Orders and payment
Your order is an offer to buy. We accept it when we send you the shipping confirmation. We may refuse or cancel an order, for example when a product is no longer available, when we suspect fraud, or when the address or payment details cannot be verified; in that case you are refunded in full. Payment is made at checkout with the payment methods offered there and is processed by secure payment providers. We never store your full card details.
4. Shipping
We ship to Canada. Processing and delivery times, carriers, tracking and what to do when a parcel is delayed are described in our Shipping Policy.
5. Returns and refunds
You can return items within 30 days of delivery. The conditions, the procedure and the refund timelines are described in our Return & Refund Policy.
6. Cancellation
You can cancel an order free of charge within 24 hours of placing it, as long as it has not been shipped. After that, the item can be returned under our Return & Refund Policy after delivery.
7. Your account and information
You are responsible for providing correct and complete order information, including your shipping address and e-mail address, and for keeping any account details confidential. We use your personal information as described in our Privacy Policy.
8. Intellectual property
The content of this store, including texts, images, logos and design, belongs to Welson Gray or its licensors and may not be copied or used without our written permission, other than for your personal, non-commercial use.
9. Liability
We are responsible for delivering the products you ordered in the condition described. To the extent permitted by law, we are not liable for indirect losses, such as loss of profit, or for delays and failures caused by circumstances beyond our reasonable control. Nothing in these terms excludes or limits liability that cannot be excluded or limited under applicable law, including your statutory rights as a consumer.
10. Complaints and disputes
If you are not happy with an order or with our service, please e-mail us at info@welsongray.com; we aim to resolve every complaint quickly and fairly. These terms are governed by the laws of the Netherlands, without prejudice to the mandatory consumer protection rules of the province or territory in which you live.
11. Changes to these terms
We may update these Terms of Service from time to time. The version published in the store at the time of your order applies to that order.