Privacy policy

This Privacy Policy explains how Welson Gray ("we", "us") collects, uses and protects your personal information when you visit welson-gray.com or place an order. We handle personal information in line with the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable privacy laws, including provincial laws such as Québec's Act respecting the protection of personal information in the private sector.

1. Who we are

Welson Gray, Bachstraat 34
9402 VS Assen
The Netherlands. Chamber of Commerce (KvK) number 93677634. For any privacy question or request, e-mail us at info@welsongray.com. The person responsible for the protection of personal information can be reached at the same address.

2. What we collect

  • Order information: your name, shipping and billing address, e-mail address, phone number (if you provide it), the products you order and your payment method. Payment details are processed by our payment providers; we never see or store your full card number.
  • Account and contact information: what you send us when you create an account, contact customer service or subscribe to our e-mails.
  • Device and usage information: your IP address, browser and device type, the pages you visit and how you reached our store, collected through cookies and similar technologies (see section 6).

3. Why we use it

  • To process and deliver your order, send order and shipping confirmations, and handle returns and refunds.
  • To answer your questions and provide customer service.
  • To keep our store secure and prevent fraud.
  • To improve our store and understand how it is used.
  • To send you marketing e-mails, only if you have given us your consent. You can unsubscribe at any time using the link in every e-mail.
  • To comply with legal obligations, such as tax and accounting rules.

4. Who we share it with

We share personal information only with service providers that help us run the store, and only as far as needed for their work:

  • Shopify Inc., which hosts our store and processes orders. You can read how Shopify handles personal information at shopify.com/legal/privacy.
  • Payment providers that process your payment.
  • Shipping carriers and our fulfilment partner, who receive your name, address and phone number to deliver your order.
  • E-mail and customer service tools we use to send order updates and answer your messages.

We do not sell your personal information. We may also disclose information when the law requires it.

5. Where your information is stored

We are based in the Netherlands and our service providers operate in Canada, the United States, the European Union and other countries. This means your personal information may be stored and processed outside your province and outside Canada, where it may be subject to the laws of those jurisdictions. We only work with providers that protect personal information with appropriate safeguards.

6. Cookies

Our store uses cookies and similar technologies. Some are necessary to make the store work, for example to keep your cart and to complete checkout. Others help us understand how the store is used and show you relevant offers. You can manage cookies in your browser settings; blocking necessary cookies may prevent parts of the store from working.

7. How long we keep it

We keep order information for as long as needed to fulfil your order, handle returns and meet our legal obligations (for example, tax rules require us to keep invoices for several years). Marketing information is kept until you unsubscribe. Other information is kept only as long as needed for the purposes described above.

8. Your rights

You have the right to access the personal information we hold about you, to ask us to correct it, and to withdraw your consent to marketing at any time. Depending on where you live, you may also have the right to ask us to delete your information or to limit how we use it. To exercise these rights, e-mail us at info@welsongray.com. We respond within 30 days. If you are not satisfied with our response, you can contact the Office of the Privacy Commissioner of Canada or the privacy regulator of your province.

9. Security

We protect your personal information with appropriate technical and organisational measures. Our store uses encrypted connections (HTTPS) and payments are processed by certified payment providers. No method of transmission or storage is completely secure, but we work hard to protect your information.

10. Children

Our store is not intended for children under 16, and we do not knowingly collect personal information from them.

11. Changes

We may update this Privacy Policy from time to time. The current version is always available in our store, with the date of the last update.

Last updated: 28 September 2026.