Shipping policy
Thank you for shopping at Welson Gray. Here is everything you need to know about how we ship your order.
Free shipping
We offer free shipping on all orders within Canada. There is no minimum order value.
Processing time and daily cut-off
Orders are processed within 1 to 3 business days (Monday to Friday, excluding public holidays). Our daily order cut-off time is 6:00 PM (18:00) Eastern Time. Orders placed before this time are processed the same business day; orders placed after this time, during weekends or on public holidays are processed on the next business day. You will receive an order confirmation by e-mail right after your purchase, and a shipping confirmation with your tracking number as soon as your parcel is on its way.
Delivery time
Once shipped, delivery within Canada takes approximately 5 to 7 business days. In total, you can expect your order 6 to 10 business days after placing it. Delivery times are estimates: during busy periods, around public holidays, or because of weather or carrier delays, delivery can take a little longer.
Carriers and tracking
Parcels are delivered by Canada Post. Every order is tracked. Your tracking number is sent by e-mail once the parcel has been dispatched, and you can follow your order at any time on our Track Your Order page. Please allow 24 to 48 hours after dispatch for the first carrier scan to appear.
Shipping destinations
We currently ship to Canada only.
Taxes and duties
Any import duties or taxes that may apply to your order are the responsibility of the customer.
Delayed or missing parcels
If your order has not arrived within 15 business days of dispatch, please contact us at info@welsongray.com with your order number. We will open an investigation with the carrier and, if the parcel cannot be located, send you a replacement or refund your order in full.
Incorrect address
Please check your shipping address carefully at checkout. If you notice a mistake, contact us as soon as possible: we can update the address as long as the order has not shipped. Once a parcel has been dispatched, the address can no longer be changed. If a parcel is returned to us because of an incorrect address, a refused delivery or because it was not collected, we refund the order minus the actual return costs charged by the carrier.
Questions?
Contact us at info@welsongray.com. Our customer service is available Monday to Friday, 9:00 AM to 5:00 PM (Eastern Time), and we usually reply within 24 hours on business days.