
Frequently asked
What payment methods can I use?
We accept Visa, Mastercard, American Express, Maestro, UnionPay, Apple Pay, Google Pay and Shop Pay. All payments are processed securely at checkout.
Do you offer a lowest price guarantee?
Yes. Found the exact same item (same model, colour and size) at a lower total price, shipping included, at another online store in Canada within 14 days of your order? E-mail info@welsongray.com with your order number and a link to the offer. Once we have checked it, we refund the difference to your original payment method. The item must be in stock at the other store; marketplaces (such as Amazon or eBay), auctions and coupon codes are not included.
What if my order arrives and it doesn't fit me?
No problem: return any item within 30 days of delivery, sale items included. See our Return & Refund Policy for the simple steps.
How do I wash my product?
Follow the care label on your item. As a rule of thumb: wash cold on a gentle cycle or by hand, skip the tumble dryer and lay knitwear flat to dry.
I received my item damaged, what now?
E-mail info@welsongray.com with your order number and a photo of the damage; we send a replacement or refund you in full, and that return is on us.
30-day Returns
If something isn't quite right, return it within 30 days of delivery. Simply email info@welsongray.com and we'll guide you through the return process.


